Refund Policy

Refund & Return Policy
Effective Date: [16/05/2025]
Website: https://www.alnosh.pk
Email: alnoshpk@gmail.com
Phone/WhatsApp: ‪+92 300 0601177‬
Store Address: C-28, Phase 2, Buch Executive Villas, Multan, Punjab, Pakistan

🧴 Due to the nature of our products (perfumes), all sales are final. However, customer satisfaction is our priority.
✅ Eligibility for Return/Replacement
We accept returns or offer replacements only if:

You received a damaged or defective product You received the wrong item

To qualify:Contact us within 3 days of receiving the product The item must be unused, in its original packaging You must provide photo or video proof of the issue via email or WhatsApp

📤 How to Request a Return or Refund
Email: Send your order number, issue details, and photos to alnoshpk@gmail.com

WhatsApp: Alternatively, message us at ‪+92 300 0601177‬

Wait for confirmation and further instructions from our team

🚫 Non-Returnable Items Opened or used perfumes

Items damaged due to customer mishandling Products returned without prior notice or approval

💸 Refund Process
If approved, your refund will be processed within 5–7 business days via:

Bank transfer Easypaisa or JazzCash Shipping fees (if any) are non-refundable unless the return is due to our error.

🚛 Return Shipping
If the return is approved, the customer may be asked to ship the product back.

In case of damaged or incorrect items, ALNOSH will cover return shipping costs.

📞 Need Help?
We’re here to assist you.

Email: alnoshpk@gmail.com

Phone/WhatsApp: ‪+92 300 0601177‬

Location: C-28, Phase 2, Buch Executive Villas, Multan, Punjab, Pakistan

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